Chief Customer Officer
Kent leads the newly created Customer Solutions and Success (CSS) organization, which is laser-focused on ensuring the delivery of a positive experience for customers along every step of their journey with the company. The CSS organization uses a cross-functional customer strategy to ensure that the voice of the customer is infused throughout the organization, delivering value through innovative solutions meeting the most important needs of the industry and patients.
Prior to joining Medidata, Kent spent 28 years at Eli Lilly, starting with technical IT and moving into leadership roles across Clinical Development. She developed a comprehensive knowledge of information technology, clinical trial design and execution, as well as clinical trial supply planning. Kent also had accountability for the IT systems that supported these teams, including the Clinical Trial MRP system (SAP) and the Lilly RT system.
Kent serves as vice-chair of the Association of Clinical Research Organizations (ACRO) and is a member of the Society of Clinical Research Sites (SCRS) Leadership Council. She received her B.S. in Computer Science from Butler University.
Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,700+ customers and partners access the world’s most-used platform for clinical development, commercial, and real-world data.