With over two decades of dedicated experience in customer success management, Rachel Diamond brings a wealth of expertise and insight to the table. Her journey began in the dynamic world of fintech and payments, where she honed her skills in navigating complex client relationships and delivering exceptional service. For the past decade, Rachel has shifted her focus to the critical realm of clinical trials working at the industry leading company, Greenphire, where her passion for empowering clients and driving positive outcomes remains unwavering. Known for her strategic acumen, relentless dedication, superior leadership and commitment to excellence, Rachel continues to make a profound impact in shaping the future of customer success within the clinical trial landscape.