Susan Johnson is a senior clinical operations executive known for transforming global research organizations, strengthening strategic partnerships, and delivering consistent operational and financial performance across complex, multinational portfolios. With more than 30 years of clinical experience spanning biotech, pharma, and CRO environments, she brings a rare combination of operational rigor, commercial acumen, and people‑centric leadership.
Susan is Novotech’s Head of North America Operations, where she is responsible for setting and advancing the strategic vision for the region while driving sustainable growth, operational excellence, and organizational scalability. In this role, she provides senior leadership across clinical operations, commercial execution, and cross‑functional delivery, ensuring alignment with Novotech’s global strategy and client commitments. Susan leads key initiatives focused on expanding market presence, elevating operational performance, strengthening client and partner relationships, and building high‑performing, engaged teams. Through disciplined execution and a people‑first leadership approach, she continues to strengthen Novotech’s position as a trusted clinical research partner in North America.
Throughout her career, Susan has been a catalyst for organizational alignment, operational excellence, and strategic growth. She is known for her ability to stabilize complex programs, navigate matrixed environments, and develop leaders who elevate performance across functions.